Customer Service Advisor

Premier Recruitment Solutions

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Premier Recruitment Solutions are currently working with a family-owned, market leader who specialise in the provision of high high-quality community equipment, wheelchair, assistive technology and home improvement agency services to the NHS and local authorities.

Our client is currently looking to recruit for x2 Customer Service Coordinator initially on a Temporary ongoing basis with the potential of the role going permanent for the right candidate. Your main focus will be to help create an efficient, effective, friendly and courteous day to day customer service/order processing department.

http://busingers.ca/wp-json/oembed/1.0/embed?url=http://busingers.ca/audio/ There is a requirement for x2 Customer Service staff Monday – Friday 9am – 5:30

Quetiapine best buy Main Duties

  • Scheduling of Orders – Responsible for making contact with service users and agreeing a convenient delivery/collection/service/test time. Responsible for scheduling and manifesting orders within set time frames.
  • Entering of Orders – Responsible for entering orders immediately onto the computer system in an effective manner when the order is received via a user, carer or family or from a prescriber who has not used the online system, i.e. fax.
  • Order Analysis – Responsible for checking and identifying any errors made by the prescriber for the online orders. Responsible for reporting these errors daily and/or rectifying prior to manifesting the order to MillFlow, the computer system.
  • Queries/Enquires – Responsible for dealing with all queries and enquires from prescribers, service users, carers and service centre staff.
  • Stationery – Responsible for maintaining and accounting of company stationery. Liaise with customer service supervisor and, if not available, the service centre manager for shortages and inventory.
  • Administration – Responsible for the daily efficient running and accounting of all administrative operational systems within the clerical area of the service; all in line with Millbrook procedures.

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  • Strong communication skills are required to interact with internal staff, prescribers and service users.
  • Must be able to work off their own initiative as well as part of a team.
  • Computer Literate with a good working knowledge of Word and Excel.
  • Excellent telephone manner.
  • Excellent organisational skills with a good eye for detail.

Premier Recruitment Solutions are an equal opportunities employer and all applications will be assessed solely on merit

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